Refund Policy for Homme.London

At Homme.London, we are committed to ensuring your satisfaction. Below is our detailed refund policy:

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30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns:

• The item must be in the same condition as received: unused, unworn, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
• Customized or personalized items are non-refundable, except in cases of defects or damage.

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How to Initiate a Return

1. Contact Us:
   Email us at contact@homme.london with your order details, including the reason for return and any supporting photos if applicable (e.g., for damaged or defective items).

2. Approval & Instructions:

   • If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package.
   • Note: Items returned without prior approval will not be accepted.

3. Ship the Item:
   Pack the item securely, including your proof of purchase and any return authorization details.

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Damaged or Defective Items

We ask that you inspect your order upon receipt. Please contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.

Our team will evaluate the issue promptly and resolve it, either by issuing a refund or replacing the item.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Customized or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact us for clarification.

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Exchanges

If you wish to exchange an item:

• The fastest way is to return the original item following our return process.
• Once your return is accepted, you can place a new order for the desired item.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status:

• Approved refunds will be processed to your original payment method.
• Refunds will be issued no later than 14 days from the date the returned item reaches our warehouse.

Note: It may take additional time for your bank or credit card company to process and post the refund.

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Need Assistance?

If you have any questions or concerns about your return or refund, please contact us:

• Email: contact@homme.london
• Phone: +1 (424) 281-4783

Thank you for shopping with Homme.London. We are here to assist you!