Return Policy for Homme.London

At Homme.London, we prioritize customer satisfaction and strive to ensure your shopping experience is exceptional. If you are not completely satisfied with your purchase, please review our return policy below:

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Eligibility for Returns

• Items can be returned within 30 days of delivery.
• To qualify for a return, the item must be:
  • In its original condition.
  • Unused and in its original packaging.
• Customized or personalized items are non-refundable, except in cases of defects or damage.

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Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Final sale items.
• Perishable goods.

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Return Process

1. Contact Us:
   Email our customer service team at contact@homme.london with the following details:

   • Your order number.
   • The reason for the return.
   • Photos, if applicable (e.g., for damaged or defective items).

2. Return Authorization:
   Once your request is approved, we will provide you with a return authorization number and detailed return instructions.

3. Ship the Item:

   • Pack the item securely, including your proof of purchase and return authorization number.
   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective items).

4. Refund or Exchange:

   • Upon receiving and inspecting the returned item, we will process your refund or exchange.

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Refunds

• Refunds will be issued to the original payment method.
• Please allow 14 business days for the refund to appear in your account after processing.
• Shipping fees are non-refundable, except in cases where the return is due to our error.

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Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 30 days of delivery.
• Provide photos of the damaged item and packaging for faster resolution.

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Exchanges

• We only replace items if they are defective or damaged.
• For exchanges, please contact our customer service team for further assistance.

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Questions?

If you have any questions about our return policy, feel free to contact us:

• Email: contact@homme.london
• Phone: +1 (424) 281-4783

Thank you for choosing Homme.London. We're here to assist you!